Shipping & Return Policy

May 23rd, 2007 admin Posted in Ship & Return |

Shipping Method & Estimated Delivery Time

Bridesmaid Dress

VPonsale ships all items through Fedex / UPS International Air Express to world wide. The shipping time of FedEx usually takes 2-4 business days.

In order to ensure that your items arrive in time for your event, please use the following calculation to determine the estimated date you’ll receive your order:

Processing Time: the period of time from when you submit your order to when the order leaves the warehouse. In this period we may contact you to confirm order details or prepare your custom order product. After we confirm the size with you though the email we will ship the dress out within 14 work day.

Shipping Time: the period of time from when the item be shipped by Fedex to when it arrives at your door. It usually takes about 2 - 3 business days.

When your order is shipped, a notification will be sent to the email address you provided. You can find a tracking number in the Email and you can track the state of order online - FedEx or UPS.

Wedding Dresses

VPonsale ships all items through Fedex / UPS International Air Express to world wide. The shipping time of FedEx usually takes 2-4 business days.

In order to ensure that your items arrive in time for your event, please use the following calculation to determine the estimated date you’ll receive your order:

Processing Time: the period of time from when you submit your order to when the order leaves the warehouse. In this period we may contact you to confirm order details or prepare your custom order product. It usually takes about 25-30 days.

Shipping Time: the period of time from when the item be shipped by Fedex to when it arrives at your door. It usually takes about 2 - 4 business days.

Estimated Delivery Time: The total period of time from when you place an order to when you get a wedding dress. It takes about 30-35 days.

VPonsale will notify our customer when order shipped

When your order is shipped, a notification will be sent to the email address you provided. You can find a tracking number in the Email and you can track the state of order online - FedEx or UPS.

Important

You can’t change your shipping address after you placed an order, or we probably will cancel the order and refund the money to you. So please make sure you left the correct shipping address while you making the order.

Return Policy

VPonsale wants customers to be happy. Sometimes a return is necessary to achieve customer satisfaction. Understanding that returns are appropriate for certain issues, we have set up a few guidelines to assure that returns are handled properly and fairly:Returns may be considered under the following conditions only:

  • All requests for returns due to mistaken shipments or disatisfaction must be approved by VPonsale within four business days of receipt of order.
  • You should provide us the Authorization of the shipping goods. Failure to approve the Authorization will result in no action.
  • Merchandise must be in new condition, you can try it on, but don’t make it dirty or altered.
  • No credit will be issued on items damaged due to shipping problems and any other situations beyond our control. The shipping company is liable for shipping negligence and you request damages from the shipping company.
  • On approved items, buyer shall be responsible for shipping costs both ways unless VPonsale is responsible for the return due to sending the wrong item.

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